Help Center

We encourage you to create an account with TheWomenStores.com to make your shopping experience easier and faster. By creating an account you will be able to:

• Track and trace your orders for faster billing and shipping
• View your past order history
• Receive additional discount and more
  

If you are a new customer, you may create an account by clicking on the LOG IN / SIGN UP link on the top right of the screen. You will be prompted to fill in your name, email and create a password. Once you have done so, click the "submit" button.

Yes, we have Free standard shipping on orders over $15 within USA.

Yes, we ship all over the world.

USA orders are shipped within 2 - 3 weeks (FREE Shipping) after an order is made unless otherwise stated in the product description.

USA: 2 - 3 weeks (Free Shipping)

Canada: 3 - 6 weeks (Free Shipping)

Australia: 3 - 6 weeks (Free Shipping) 

United  Kingdom: 4 - 6 weeks (Free Shipping) 

New Zealand: 3 - 6 weeks (Free Shipping) 

*country not listed above are considered International

*International orders are shipped within  4 - 8 weeks (FREE Shipping).

Custom-made orders will take up additional 14 business days for delivery from the date of order. As we do not hold inventory for customized orders, our craftsmen will begin crafting your jewelry piece only after an order is confirmed.

After your order had been shipped out, we will send you an email notification confirming your shipment and a shipment tracking number. This gives you the ability to track your order within our website until it reaches you or your recipient.

All orders made via our website do not include customs & sales duties imposed by local customs authorities in your country. From our experience, most countries do not impose taxes on our orders as the package is relatively small and can pass off as a gift. However, should there be any taxes imposed on an item, you will be responsible for paying these amounts to your country’s local customs. 

The details provided to our online store (The Women Stores) will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.

Yes, Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.

You will receive an order confirmation email once you have successfully placed your order. To protect our customers from fraudulent activities, all personal and payment details will need to be verified. We will contact you if we encounter any issues with your order.

You will receive a shipping confirmation email once your order has been successfully shipped. This email will contain a tracking number which will enable you to track your order. Kindly note that you will only be able to track the delivery status once you receive the tracking number.

Your order cannot be amended once you have received the order confirmation email.

Your billing/shipping address cannot be amended once you have received the order confirmation email.

We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging. 

We only replace items if they are defective or damaged. 

If the product you receive is significantly different from product photo or description:

Return it within 30 days and get a full refund, (the return shipping fee will be paid by us) or Get a half refund and keep the item. 

If the product you receive is defective or damaged. Return it within 30 days and get a replacement.

Returns and Refunds are not issued for worn, washed, or altered items.